Coffee Machine Compatibility

 

 Which capsule can I use with my Machine?

 

  • The coffee capsule compatibility is clearly stated on the Product Page, in the description before purchasing it, and in the product packaging; once you receive it.
  • We require your Machine make/model or just a picture of your Machine or the capsules you are currently using by email, Chat bot or Whats App, and we will help you select the best capsule that fits your Machine.
  • Don't hesitate to contact us if you have any doubts or issues selecting the appropriate capsule product for your Machine.

Can you replace my Machine?

 

  • We are confident that using compatible capsules will NEVER cause breakages or machine issues. However, if, in rare cases, you have problems using our capsules, we will replace your Machine.

Our customer service team will guide you through the replacement process. Don't hesitate to get in touch with us at: contact@soulnsmell.com

  • It is essential to remember that the Machine, along with our used capsules that caused the problem, needs to be sent to us for inspection by our technical team. Our replacement policy covers the replacement of a Machine with an equivalent model in the event the breakage was caused by using one of our capsules [send us the used capsules], and also, we cannot repair your Machine.
  • This excludes usual wear & tear and failures due to lack of maintenance.

I ordered the wrong coffee capsules models 

 

Contact us directly via email: contact@soulnsmell.com, Chat-bot or WhatsApp to discuss how we can help. We can refer you to our Return Policy and Procedure 

 

I Have some compatibility concerns about your capsules 

 

  • SoulnSmell directly stocks and sells multiple coffee capsule products and flavors but is not involved in manufacturing the items.
  • Our capsules are compatible with most Nespresso and Dolce Gusto coffee machines, but if you are not satisfied, contact us immediately to arrange a refund.
    You can find more information about returns in the returns section 
  • The vast majority of machine models on the market make it impossible to guarantee 100% compatibility. However, we work hard to give our customers the best products possible. If you have any questions, inquiries, or requests regarding the compatibility of our coffee capsules, please don't hesitate to contact us via email, Whats App, or Chat bot. We will be happy to give you any necessary feedback.