Terms of service

 

Please read the following Terms of Service ("Terms") carefully before proceeding to use the SoulnSmell ("We, Us, Our, Ourselves") e-commerce platform ("Platform), which is hosted on Our Website (https://www.soulnsmell.com/).

 By proceeding to use our Platform, you ("the Customer") warrant that you have read and understood these Terms and agree to be bound by these Terms. 

Welcome to SOULNSMELL, owned and operated by SoulnSmell Food and Beverages L.L.C. By using this website or placing an order through it, you agree to these general terms and store policies.

Our Privacy Policy, available on Our Website, is incorporated by reference into these Terms and is subject to these Terms. We may amend these Terms at any time without notice. 

All amended Terms shall be effective automatically and immediately upon posting the revised Terms. Any subsequent activity about the Platform and SoulnSmell Store Social Media Channels shall be governed by such amended Terms of Service. 

We encourage you to regularly visit Our Website to stay updated with any updates to these Terms. 

If you do not agree with any of these Terms, please do not use Our Platform.

Alternatively, please e-mail us at: contact @soulnsmell.com

These Terms were last revised on 15 February 2026.

 

1)    Scope of Service

 

SOULNSMELL offers coffee products, compatible capsules, and related services within the United Arab Emirates.

 

2)    Accuracy of Information

 

We aim to keep product descriptions, pricing, availability, and images as accurate as possible. However, unintended errors may occur, and we reserve the right to correct them at any time.

 

3)    Product Availability

 

All orders are subject to stock availability. Any order may be cancelled or adjusted if an item becomes unavailable or if a pricing or inventory error occurs.

 

4)    Order Acceptance

 

Placing an order does not automatically mean final acceptance by the store. We reserve the right to review, accept, decline, or contact the customer before processing, where necessary.

 

5)    Pricing and Payment

 

All prices shown on the website are in United Arab Emirates Dirhams (AED), unless otherwise stated.

We currently accept the following payment methods within the UAE:

•           Secure online payment through the website

•           Cash on Delivery (COD), with an additional AED 5 fee

•           Card on Delivery (CCOD), where this service applies

•           A secure payment link through WhatsApp for eligible orders or when arranged with our team

Some payment options may vary depending on device, browser, or payment gateway updates.

An order is not considered finally confirmed until checkout is completed or confirmed by our team, where required.

 

6)    Delivery

 

Delivery within the UAE is handled in accordance with the Delivery Policy published on the website.

 

7)    Cancellation, Returns and Refunds

 

Pre-shipment cancellations, returns, exchanges, and refunds are handled in accordance with the Return, Exchange and Refund Policy published on the website, without prejudice to consumer rights that apply by law in relevant cases.

 

8) Customer Responsibility

 

·        Providing complete and accurate information

·        Choosing the correct product compatible with the customer’s machine

·        Reviewing order details before checkout

·        Ensuring the delivery address and contact number are correct

 

9) Acceptable Use

 

You may not use the website in any unlawful, harmful, fraudulent, or abusive manner, including attempts to gain unauthorised access to the website, its systems, or its content.

 

10)   Intellectual Property

 

All content on the website, including text, images, logos, designs, and marketing materials, is owned by SOULNSMELL or used under license and may not be used without prior permission.

 

11)   Limitation of Liability

 

We are not responsible for delays or failures caused by factors beyond our reasonable control, including courier issues, weather conditions, technical outages, or force majeure events.

 

12)  Changes

 

We reserve the right to update these terms or any other policy at any time. The version published on the website will be the governing version from its publication date.

 

13)  Contact

 

·        WhatsApp / Phone: 00971569313920 - 00971569215380

 

·        Email: contact@soulnsmell.com