Privacy Policy

 

SOULNSMELL / SoulnSmell Food and Beverages L.L.C respects your privacy and is committed to protecting your personal information when you use our website or place an order within the United Arab Emirates.

This Privacy Policy ("Policy") governs the Processing of Personal Information by SoulnSmell (SoulnSmell Food and Beverages L.L.C) ("We", "Us", "Our", "Ourselves") following Applicable Data Protection Laws and in connection with the SoulnSmell e-commerce System, which is hosted on our website located at (https://www.soulnsmell.com). 

 

1)    What information do we collect?

 

·        Your name

·        Phone number

·        Email address

·        Delivery address

·        Order details

·        Information you provide when contacting us

·        Basic technical information, such as IP address, device type, and cookies, when you use the website

·         

2)    How do we use your information?

 

·        Process and deliver orders

·        Communicate with you about orders or customer support

·        Send order-related updates

·        Improve browsing and shopping experience

·        Prevent fraud or misuse

·        Comply with legal and regulatory obligations

 

3)    Cookies

 

We may use cookies and similar technologies to improve website performance, analyse traffic, and personalise the user experience. You may manage cookie preferences through your browser settings or, where available, cookie consent tools.

 

4)    Sharing information with third parties

 

·        Payment service providers

·        Delivery and logistics partners

·        Website hosting and technical service providers

·        Analytics and operational service providers

·        Competent authorities, when required by law

We do not sell your personal data to third parties.

 

5)    Data storage and protection

 

We take reasonable technical and organisational steps to protect your information from unauthorised access, misuse, loss, or alteration.

 

6)    Storage or processing outside the UAE

 

Some data may be processed or stored through service providers or platforms whose servers are located outside the United Arab Emirates, including technical platforms used to operate the store.

 

7)    Data retention

 

We retain data for as long as necessary to operate the store, provide services, comply with legal obligations, resolve disputes, and maintain records.

 

8)    Your rights

 

·        Access to your data

·        Correction of your data

·        Update of your data

·        Deletion of your data where legally possible

·        Withdrawal of consent for certain types of processing where applicable

 

9)    Marketing communications

 

If you subscribe to marketing messages, you can opt out at any time using the unsubscribe link in the message or by contacting us directly.

 

10)                    Contact

 

·        WhatsApp / Phone: 00971569313920 - 00971569215380

·        Email: contact@soulnsmell.com

·        Social Media Communication channels